Frequently Asked Questions

You can order any watch exactly as shown on my website - feel free to browse all watches here.

If you’d like to customize it, feel free to reach out with a base model and any changes in mind — I’ll guide you from there.

You can customize all elements of your watch, including:

• Dial
• Hands
• Bracelet
• Bezel
• Bracelet
• Case
• Logo / print on the dial
• Engraving

If you have a specific vision, just let me know - I’ll work with you to bring it to life.

Absolutely. Logos can be placed on the dial, and for models with solid casebacks, custom engravings are also possible - perfect for gifts or special occasions!

We always recommend finalizing customizations before placing your order to ensure everything is built exactly as intended.

If your order hasn’t entered production yet, we may still be able to accommodate changes, but once production has started, changes may no longer be possible.

All custom builds are covered against workmanship defects for 2 years from the date you receive your watch.

Although very rare, if I’ve made a mistake, I'll make it right. This does not cover any, physical damage, water damage, normal wear and tear, or misuse.

I stand by my watches and I'm always here to help to ensure you have an amazing purchase experience.

Yes, love it or your money back!

You may return your watch within 30 days of purchase. If the watch is returned without a confirmed mechanical issue, shipping costs may apply.

Please note, if the watch has any damage, there may be a fee commensurate to the loss in value of the watch.

Yes - once your watch is shipped, you’ll receive a tracking link to follow its delivery.

All watches are made to order.

• Build time: 1-2.5 weeks
• Shipping: 1.5-3 weeks depending on location

Most orders are completed within this timeframe, depending on the complexity of the build and customs processing.

Shipping is always free worldwide, with all duties and tariffs included - no surprise fees on delivery.

Yes, shipping to the United States, Canada, and Worldwide is all FREE with fully tracked shipping.

Yes, we ship internationally to all countries.

If you have any other questions about shipping, please feel free to reach out! All shipments are fully tracked for your peace of mind.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, I accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

I accept payments from major credit card companies like Visa, Mastercard, and American Express, as well as PayPal and Shop Pay.

Our bracelets are adjustable and fit most wrist sizes. If you have a larger wrist or a specific fit preference, feel free to reach out and I’ll help guide you.

We include the tools needed to adjust your watch for the perfect fit.

If you need help, we’re happy to assist anytime and can also share step-by-step video guides.

Most automatic watches (NH35 / NH34 / NH70) need an initial wind.

Turn the crown clockwise ~40–55 times to fully wind the movement. After that, wearing the watch regularly will keep it powered.

For mecaquartz chronograph models (VK63), no winding is required - they run on a battery.

For automatic models, this usually means the watch doesn’t have enough power reserve.

Simply wind the crown fully and wear it regularly to keep it running.

If the issue continues, feel free to reach out and I’ll help troubleshoot.

The GMT hand tracks a second time zone.

You can adjust it independently using the crown to display a different time zone while keeping your main time unchanged.

The chronograph function works like a stopwatch:

• Top pusher: start/stop the timer
• Bottom pusher: reset

The large center seconds hand is the chronograph timer (not the regular seconds hand).

The subdials track elapsed time and standard time functions, depending on the design.

Yes, we can hel provide simple video guides for each movement if needed.

If you ever have questions, feel free to reach out, we're always happy to help!

Yes, if you have a concept or customization in mind, feel free to reach out with a description and/or image.

It’s best to start with a base watch from the website and the modifications you’d like to make, we'll work with you to bring it to life.

You may reach out via my online contact form.

I would be happy to assist you with any questions or concerns. You may reach out via my online contact form.

Please let me know if you have any other questions or how else I can be of service. I'm always here to help and make sure you have a great purchase experience.

Best regards,

Andrew

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