Frequently Asked Questions

Welcome to the Watches by Andrew FAQ page. I've crafted this page to address your frequently asked questions, covering topics such as shipping, warranty, payment, safety and beyond.

My commitment is to streamline your purchase and watch enjoyment journey, saving you time and providing clarity every step of the way.

I'm dedicated to empowering you with the knowledge you need to shop confidently and revel in every moment with your new watch.

Best regards,

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Warranty & Returns

All custom builds are covered against workmanship defects for a period of 18 months, from the date of receiving your watch. Although very rare, if I’ve made a mistake, I’ll make sure to make it right. This does not cover any, physical damage, water damage, normal wear and tear, or misuse of any kind. I stand by my watches and I'm always here to help to ensure you have an amazing purchase experience.

Yes, love it or your money back! You may return your watch within 30 days of purchase for a full refund. If there is no mechanical defect, you may be required to pay for the return postage. Please note, if the watch has any damage, there may be a fee commensurate to the loss in value of the watch.

Shipping & Delivery

Shipping within the US and Canada takes about 2-5 business days.

Shipments internationally generally arrive in 2-3 weeks for Europe, UK, and Australia.

For all other countries, it generally arrives in about 2.5-4.5 weeks.

All shipments are fully tracked for your convenience and peace of mind.

Shipping within the United States and Canada is FREE.
International shipping is at a discounted flat rate of $19.90 USD.

Yes, we ship internationally to all countries. If you have any other questions about shipping, please feel free to reach out! All shipments are fully tracked for your peace of mind.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

I accept payments from major credit card companies like Visa, Mastercard, and American Express.

Requests and Questions

Yes, if you have a piece, concept, or customization in mind, please don't hesitate to reach out with a description and/or image and I'll work with you to see if I can make your dream become a reality. 

I would be happy to assist you with any questions or concerns. You may reach out via directly through my online contact form.

Please let me know if you have any other questions or how else I can be of service. I'm always here to help and make sure you have a great purchase experience.

Best regards,


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Watch Money Back Guarantee

Love your watch or your money back.

Insured Worldwide shipping

Ship anywhere, rates available at checkout.

Legendary Service and Support

Dedicated one-on-one support ensuring you have an amazing purchase experience.